Department store retailer Boscov’s plans to implement key e-commerce elements and unify personalization and order management operations strategically over time.
The retailer has selected Kibo Ecommerce for its upcoming site replatform. Already a customer of the Kibo Order Management and Kibo Personalization products, Boscov’s set the goal of unifying processes and operations even further to deliver a better customer experience on its website.
After evaluating against other commerce vendors, Boscov’s selected Kibo for its unified set of capabilities across commerce and marketing, as well as for the company’s multi-tenant and modern design, innovative roadmap and straightforward customer service approach.
“The website is the face of Boscov’s, and we knew we needed to upgrade our homegrown technology to deliver the best customer experience possible, just as we always have in our stores,” said Jim Boscov, Chairman and CEO of Boscov’s. “After reviewing the offerings in the market, the business case for using Kibo’s ecommerce offering made sense. As customers of Kibo for several years, we knew the company was responsive and easy to work with, and their approach would allow us to replatform in a way that would work best for our business.”
Boscov’s plans to expand its use of Kibo to unify its mobile and web commerce sites, and upgrade its technology to be more intuitive, responsive and flexible in the future.
“We’re excited to help streamline Boscov’s omnichannel customer journey,” said David Post, CEO at Kibo. “Many retailers are in a similar position as Boscov’s with complex, homegrown technology. Kibo’s flexible design and commitment to implementation and customer service can give these retailers a clear upgrade path. Kibo provides the omnichannel, responsive design that delivers personalized experiences for the end consumer anywhere and anytime.”